Política de envio

Shipping Policy

Welcome to Patudo Pet! We are dedicated to delivering your pet products quickly and safely. Below you will find all the details regarding our shipping rates, processing times, and delivery options.

1. Order Processing Time

Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Tracking: You will receive another notification email containing a tracking number once your order has shipped.
Note: During high-demand periods or holidays, processing times may take slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and express options to cater to your needs:

Shipping Option	Estimated Delivery Time	Shipping Cost
Standard Shipping	7 – 15 Business Days	Calculated at checkout (Free over $XX.XX)
Express Shipping	3 – 7 Business Days	Calculated at checkout

Delivery times are estimates and start from the date of dispatch, not the order date. Delays can occasionally occur due to customs processing or local postal service issues.

3. International Shipping

We ship internationally to most countries worldwide.

Customs, Duties, and Taxes:

Patudo Pet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the system.

If you haven’t received your order within the estimated delivery timeframe, please contact us with your name and order number, and we will look into it for you.

5. Incorrect Shipping Addresses & Undeliverable Packages

Please ensure that your shipping address is entered correctly at checkout. We are not responsible if a package is shipped to an incorrect address provided by the buyer. If a package is returned to us as undeliverable, the customer will be responsible for re-shipping costs.

6. Damages, Lost Packages, or Missing Items

Patudo Pet is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim.

Please save all packaging materials and damaged goods before filing a claim.